The Adobe Support Advisor (ASA) is an AIR-based application that analyzes installer log files and system information. It identifies errors encountered during failed installations of Technical Communication Suite 3 and Creative Suite 3, 4, 5, or 5.5 products. If you entered a serial number and received an error, the Adobe software you're attempting to install is not genuine or not properly licensed. When Adobe detects fraudulent serial numbers and products keys, they are immediately deactivated. Any future attempts to install or reinstall software with this key will fail. There was a link mentioning Get Adobe Support Advisor.I clicked on that and boom The Adobe Support Advisor has been discontinued.The web page said. I even restarted my system couple of time but it didn't help. Then after a bit of research I was able to install and same fix I am going to provide in this article. How to download adobe support advisor harizh68123239. New Here, Jul 30, 2018. Copy link to clipboard.
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While installing Adobe Creative Cloud applications on macOS 10.12, you encounter one of the following errors:
- The installation cannot continue as the installer file may be damaged. Download the installer file again.
- Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem.
These errors occur when you install Creative Cloud applications using local install packages. The recommendation is to install the applications through the Adobe Creative Cloud desktop app. The Creative Cloud desktop app has been updated and allows the successful installation of current and previous versions of Creative Cloud applications. For complete details regarding the installation process, see Download your Creative Cloud apps.
If you need to install using an offline install package, complete the following steps to begin the installation process.
Mount the disk image file for the Creative Cloud application.
Right-click Install.app and select Open Package Contents from the context menu.
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A terminal window opens and initializes the installer. You are given the option to install in trial mode, use a serial number, or verify a Creative Cloud membership.